Our Policies

 

Every business has policies to protect the customer experience.  We do too.  These are some guidelines that we’ve developed over the years to ensure top quality products and customer service.  Please read these before ordering as they may affect the decisions you make.

 

Designs

 

We create designs inspired by ideas that you have, but please do not ask us to do an exact copy of someone else’s work. We have many designs of our own available to you in our galleries and can also create designs similar to the ideas you show us. Every item we make is hand made so no two items will be identical.

 

Color Matching

 

If you want a very specific color to be matched on your order, we ask that you provide a color swatch for us to use. A physical color swatch brought to the store allows for the closest match. You can also email swatches, but keep in mind they may vary slightly based on computer screen or printer.j

 

Location of Pickup

 

When we take an order we always confirm the location for pickup. It is your responsibility to know the hours and be there before we close. We often have off site events and deliveries after closing, so all orders must be picked up during business hours. If you do not arrive before closing, your order will be available at the location planned on the next business day that location is open. If you do not pick up your order a refund is not an option. We have spent time making the order just for you!

 

Deliveries

 

With the exception of wedding orders, we use a courier service for deliveries.  Our courier will deliver to the address provided. If no one is at the address to receive the order, the delivery person will call the number provided to inform them that we are there to deliver. Unless instructed otherwise, the delivery will be left at the home or business address. Because of the busy delivery schedule, we are not able to take the delivery out more than once. It is your responsibility to let the recipient know that the package will be arriving that day. To learn more about delivery see our delivery page!

 

Cancellations

 

No order may be canceled for any reason within 2 weeks of pick up. Any cake or item with sculpted items may not be canceled within 3 weeks of pick up. Our designers plan ahead and often begin working on sculpted design elements and fondant pieces in advance. At times we order in specific supplies for your cake. Please be sure that you definitely want to place an order before finalizing. We are a small bakery and plan our baking production, ordering and staffing based on our orders. When we take your order in advance, we plan that time in our schedule for your order and turn away other orders based on availability. 

 

If you place an order and decide you would like to make a change, we will do our best to accommodate you. We ask that all changes be made at least one week before the pickup date. Hand sculpted designs and decorations may not be able to be changed if they are already started. These decisions will be made on an individual basis.

 

If an order is placed within 30 days of the pickup date, it must be paid in full at time of order. If ordering further in advance, you have the option to pay a 50% deposit and the remaining balance is due 30 days prior to the order date.

Refunds

We take great pride in the work we do and work hard to create designs inspired by invitations and photos provided. The more detail you provide the more exact your order will be. If you are wanting exact colors we request swatches or original copies of invitations. When you pick up you have the opportunity to look over your order and make sure everything is as desired including name spellings. It is always best that you personally pick up your order and approve it. If you can not pick up and need to send someone else you should make sure they know exact details of design and all items picking up. We will ask that the person picking up look over the order and sign for it accepting it as it is. If any changes are required we should be told at time of pick up so that we can discuss and make any needed corrections or changes.  Once the order is signed for we do not make additional changes. We are not responsible for damages once they leave the bakery. It is important that the person picking up transport it carefully. It is also important that the person picking up know exactly what items they are to pick up so that they can make sure they have everything.

 

 

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