Pick Up and Delivery

You may elect to pick up your order at either our Montgomery Road or Over-the-Rhine location.  Please specify when you place your order. Each location has different hours, so be sure to take note of which location you choose and its hours on the day of pickup.

You may also take advantage of our local delivery service.  Since each order is unique along with its location and details, we only discuss delivery options in person or on the phone at the time of order.  This way we can be sure to get the right location and time for your delivery.

Refunds

We take great pride in the work we do and work hard to create designs inspired by invitations and photos provided. The more detail you provide the more exact your order will be. If you are wanting exact colors we request swatches or original copies of invitations. When you pick up you have the opportunity to look over your order and make sure everything is as desired including name spellings. It is always best that you personally pick up your order and approve it. If you can not pick up and need to send someone else you should make sure they know exact details of design and all items picking up. We will ask that the person picking up look over the order and sign for it accepting it as it is. If any changes are required we should be told at time of pick up so that we can discuss and make any needed corrections or changes.  Once the order is signed for we do not make additional changes. We are not responsible for damages once they leave the bakery. It is important that the person picking up transport it carefully. It is also important that the person picking up know exactly what items they are to pick up so that they can make sure they have everything.

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